Support
How can we help?
Find answers about Paydot, payment status and beta access. For a specific payment, contact us with the Paydot reference.
FAQ
Common questions.
Paydot is currently in private beta. Contact us if your question isn’t covered here.
What is Paydot?
Paydot helps businesses accept Pay by Bank. Create a payment link, QR code or checkout payment, then track the returned status in the merchant portal.
Who is Paydot for?
Paydot is for European businesses that want to offer Pay by Bank. We’re currently onboarding a small number of businesses during private beta.
Is Paydot a bank or payment provider?
No. Paydot is not a bank or payment service provider, and does not hold or transfer customer funds. Payment initiation services are provided by Plaid B.V.
How does a customer pay?
They open the payment, review the business and amount, choose their bank and approve using their bank’s own authentication.
Which banks and countries are supported?
Availability depends on the market, participating bank and beta configuration. Contact us with the countries and banks relevant to your business.
Does Paydot confirm money is in my account?
Paydot displays the latest transaction result returned through the payment flow. Your bank remains the source of truth for funds in your account.
How do I report a payment problem?
Email info@paydot.eu with the Paydot reference, approximate time and business name. Do not send passwords, one-time codes or bank login details.
How can my business join the beta?
Complete the access form with your business details and current payment setup. We’ll contact you if the beta is a fit.